Production Management
Online ISSN : 2186-6120
Print ISSN : 1341-528X
Research Papers
An Analytical Perspective toward High Value-added Services
Takanori OSAKI
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JOURNAL FREE ACCESS

2015 Volume 21 Issue 2 Pages 71-76

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Abstract

 Low price competitions have influenced not only goods products but also service products in a negative way to make profits. In this paper, high value-added services that are not affected by low price competitions were dealt with. To be more precise, an analytical perspective toward high value-added services were discussed based on researching previous studies about service marketing and implementing the case study regarding premium service of airline companies. As a result, a price and cost-effectiveness of high value-added services, a ratio of high value-added services, and a factor and a degree of high value-added are clarified as important analytical perspectives toward high value-added services.

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© 2015 Japan Society for Production Management
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