The purpose of this study is to assess the attitudes of individual unit owners (residents) in a condominium regarding their evaluation of the condominium management company’s maintenance services. The results are as follows. First, the building was generally well-maintained, which reduced buyers’ perceived risk and extended the acceptable life of the unit for purchase. Second, residents’ evaluations of the management company’s maintenance services have evolved, particularly in relation to the building’s 25-year history. Finally, residents’ assessments of these services were strongly influenced by the trust established among them, with particular emphasis on assurance.